Privacy Policy

Last updated: April 29, 2025

Your Privacy Is Our Priority

At Elite Resorts Romania, we are committed to safeguarding your personal information and ensuring your privacy. This policy outlines our practices regarding data collection, use, and protection.

1. Introduction

Elite Resorts Romania ("we", "us", or "our") operates the https://www.eliteresortsromania.com website (the "Service"). This Privacy Policy explains how we collect, use, protect, and disclose information that we obtain from users of our Service.

We take the protection of your personal data seriously and are committed to handling your information with transparency and integrity. Please take time to read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

Personal Information

During your interactions with our Service, we may collect personally identifiable information that can be used to contact or identify you. This may include:

  • Full name
  • Email address
  • Telephone number
  • Postal address and country of residence
  • Payment information (processed securely through third-party payment processors)
  • Travel preferences and special requirements
  • Date of birth (for age verification and personalized services)
  • Passport or ID information (for booking confirmation where legally required)

Usage Information

We also collect information about how our Service is accessed and used. This usage data may include:

  • Your device's Internet Protocol (IP) address
  • Browser type and version
  • Pages of our Service that you visit
  • Time and date of your visits
  • Time spent on specific pages
  • Device identifiers and other diagnostic data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:

  • Remember your preferences and settings
  • Understand how you interact with our Service
  • Provide personalized content and recommendations
  • Analyze the performance of our website
  • Improve our services and your overall experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose not to accept cookies, some portions of our Service may not function as intended.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

To provide, maintain, and improve our Service, process transactions, and fulfill reservations.

Communication

To communicate with you about reservations, respond to inquiries, and provide customer support.

Personalization

To personalize your experience, recommend relevant services, and tailor content to your preferences.

Analytics

To analyze usage patterns, monitor the effectiveness of our Service, and optimize performance.

Marketing

With your consent, to send promotional materials, newsletters, and special offers that may interest you.

Legal Compliance

To comply with applicable laws, regulations, and legal obligations in the jurisdictions where we operate.

4. Data Protection and Security

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission using SSL technology
  • Secure storage of personal information on protected servers
  • Regular security assessments and penetration testing
  • Strict access controls for staff and third-party service providers
  • Employee training on data protection and privacy best practices

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

Right to Access

You may request copies of your personal data that we hold.

Right to Rectification

You may request that we correct inaccurate or incomplete information about you.

Right to Erasure

You may request the deletion of your personal data under certain conditions.

Right to Restrict Processing

You may request that we limit the processing of your data under certain circumstances.

Right to Data Portability

You may request to receive your data in a structured, commonly used format.

Right to Object

You may object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our Data Protection Officer at privacy@eliteresortsromania.com. We will respond to your request within the timeframe required by applicable law.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

privacy@eliteresortsromania.com

+40 21 233 9988

17 Aviatorilor Boulevard, Sector 1, Bucharest, Romania